Website

Information on our website is provided “as-is”, while Ripple Rock Limited will make every endeavour to ensure the accuracy of data, we shall not be liable for any loss or damage, including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. 

Public training course policy

Payment

RippleRock Limited will pay any additional fees resulting from the use of our online credit card payment system. However, in the event of a cancellation by the customer, these fees may be redeemed from the refund transaction to the customer’s credit card (the same card as used for payment).

We provide an option to transact via an invoice arrangement with the provision of a purchase order or other suitable authorisation. Invoices must be settled within 30 days of booking and before the course commences. We reserve the right to refuse course participation where payment has not been received.

Cancellation, substitution or transfer

Customers can claim a full refund where a course booking is cancelled in writing, 15 business or more days before the scheduled event date. Cancellations made 10 or more business days before the event will be credited toward future events, however, no refunds will be issued. Rescheduling course attendance within 10 full business days or less will be subject to a transfer fee of £100. No refunds or credits will be available for participants that fail to attend all days of the course.

Substitutions will be accepted at any time prior to commencement of the course.

We may cancel courses for low attendance up to 5 business days prior to the start date or in the event of trainer illness where we can’t arrange a qualified alternative. Should your course be cancelled, you will be offered your choice of a discount on the next appropriate instance of the course or a full refund.

This privacy policy lets you know how RippleRock Limited (“We” or “we”) will use and protect your personal information shared with us.

For the purposes of the EU General Data Protection Regulation (“GDPR”), the controller of your data is RippleRock Limited.  

Our company details are: 

RippleRock Ltd
Registered office: 20-22 Wenlock Road, London N1 7GU, United Kingdom 

Company number: 07087916 

ICO Data Protection Reference: ZA348690

All your data will be held and used in accordance with GDPR. 

This policy will be regularly reviewed and updated. This privacy policy is effective from October 1st 2021.

The data we collect and how we use it

Cookies 

We use Google Analytics to monitor traffic to our website, which requires a cookie to be placed temporarily in your web browser.  We do not collect any information that can be identified back to you and we do not use cookies for advertising.  

Sites or services we use for selling our courses and collecting payment may also use cookies for the purposes of providing these services.  

When a course is booked we will record:

• The relevant commercial and contact information to process the booking.
• Course attendee information required to register, attend and process certification where applicable.
• Personal data will only be passed to 3rd parties expressly involved in course delivery or certification, except where required by law to do so.
• Payment information on how the course was paid and whom by. 

Amendment and removal

We will amend or remove your personal data held on request provided that we can validate that the requestor is the data owner. We may have to retain information where legally required to do so.

To request amendment or removal of personal data please contact: info@ripple-rock.com.

Data retention

Your personal data will be retained for no longer than is necessary in light of the purpose or purposes for which that personal data was originally collected, held, and processed.

When personal data is no longer required, all reasonable steps will be taken to erase or otherwise dispose of it without delay.

Data security

We have implemented and continue to review our systems and processes to ensure your personal data will not be disclosed to unauthorised parties.

Links to other websites

Our website, training booking systems and payment platforms may contain links to other useful websites. Please be aware that we can not warrant the security of your personal data provided to websites other than those we directly control.

Copyright

Materials created by RippleRock to support training and workshops are subject to copyright restrictions and are made available for personal use during and after the course. Without written permission from an authorised RippleRock Limited representative, course materials, text, diagrams, photographs, etc. may not be copied, scanned, reproduced, translated or processed electronically, nor may they be used for internal or external purposes. All materials are the intellectual property of the course trainers and event organisers (except where explicitly marked).

Force majeure

Whilst we will apply all reasonable efforts and options to accommodate unforeseen situations, RippleRock Limited will not be held responsible or liable for failures or impacts to the delivery of our services due to causes beyond our control.